Shipping Information


SHIPPING WITHIN AUSTRALIA

Kaia Luxe ships all packages from Surfers Paradise, Gold Coast 4217, Queensland, Australia via Australia Post. Please ensure your postal address is entered accurately as we are unable to redirect your parcel once it has been dispatched from our facility.

We aim to have your order dispatched within 48 hours. Please note, some banks take 1-2 days to process a payment, and we will only dispatch once funds have been received.

We offer free standard shipping within Australia, on orders over $150 AUD. Free shipping will automatically be applied to your order upon reaching the minimum required amount.


POSTAGE COSTS AND TRACKING

Our method of delivery is via Australia Post, with the following services which you can select at check out:

Australia Domestic Standard: $10
Australia Domestic Express: $14

For an estimate on delivery times to your area, you can click this link: Delivery times

Once your order has been dispatched, you will receive an email with your tracking number.
The following link can help you track your item: Track your item

Delivery times may be impacted due to Coronavirus delays, which are out of our control. Please see the following link for up to date information: Australia Post - Coronavirus service updates


INTERNATIONAL SHIPPING

We offer shipping to New Zealand, and the USA (except from Alaska, Hawaii, Guam and Puerto Rico). Rates are fixed as below:

NZ: AUD $15
USA: AUD $20